7s.com Frequently Asked Questions

Registering at 7s.com takes about two minutes. Visit 7scom.co, click Register, and provide your mobile number or email address, a secure password, and confirm that you are at least 21 years old. Once your account is created, you can explore the platform. Your first withdrawal will require KYC identity verification — so it's a good idea to complete that early.

The minimum age to play at 7s.com is 21 years old. This is a strict requirement under PAGCOR licensing regulations for all Philippine online casino operators. Players under 21 cannot register or place any wager, and age is verified during KYC before the first withdrawal is processed. No exceptions are made.

7s.com accepts Philippine government-issued photo IDs for KYC: PhilSys National ID, passport, driver's license, SSS ID, GSIS ID, or PRC ID. You will also need proof of address (a utility bill or bank statement dated within the last three months). Uploading clear, unedited photos of your documents directly in your account settings makes the process faster.

No. Each person may hold only one 7s.com account. Duplicate accounts are a violation of the Terms and Conditions and will result in the suspension of all associated accounts and forfeiture of any balances, including real-money deposits. If you accidentally created a second account, contact Live Chat immediately to have it merged or closed before any penalties are applied.

On the 7s.com login page, click "Forgot Password" and enter your registered mobile number or email address. A reset link or OTP will be sent to you. Follow the instructions to set a new password. If you no longer have access to your registered contact details, reach out to our 24/7 Live Chat support for account recovery assistance.

You can request account closure at any time by contacting 7s.com's customer support via Live Chat or email. Before closing, any remaining real-money balance will be returned to your verified payment method, subject to completed KYC. If you're closing due to gambling concerns, we strongly recommend activating self-exclusion instead — it offers stronger protections and is processed immediately.

Log in to your 7s.com account, go to Deposit, and select GCash from the payment method list. Enter the amount you want to deposit and follow the redirect to the GCash authorisation screen. Approve the payment in your GCash app and funds typically reflect in your 7s.com balance within seconds. The minimum GCash deposit is ₱100.

The minimum deposit at 7s.com is ₱100, applicable across all supported payment methods including GCash, Maya, QR Ph, GrabPay, BPI, BDO, and Metrobank. There is no maximum deposit limit imposed by 7s.com, though deposits above certain thresholds may trigger an additional compliance review in line with PAGCOR's anti-money laundering requirements.

7s.com processes GCash and Maya withdrawals within approximately five minutes of approval during normal operating hours. The minimum withdrawal amount is ₱200. Processing times may be slightly longer during peak periods or if your account requires additional KYC verification before the withdrawal can be released. Philippine bank transfers (BPI, BDO, Metrobank) typically take 15 to 60 minutes.

7s.com does not charge platform fees on standard deposits or withdrawals. However, your payment provider — GCash, Maya, or your bank — may apply their own transaction fees, particularly for inter-bank transfers. Check with your bank or e-wallet provider for their current fee schedule. The amount credited to your 7s.com account is exactly the amount you deposit.

Generally, 7s.com withdrawals are returned to the same payment method used for the original deposit — this is the standard "source of funds" principle. If your original deposit method is no longer available (e.g., a closed GCash account), contact 7s.com support and our compliance team will review the situation and arrange an alternative verified method.

7s.com currently supports GCash, Maya, QR Ph, GrabPay, BPI, BDO, Metrobank, and 7-Eleven CLiQQ for both deposits and withdrawals. All payment methods are PHP-denominated, meaning you deposit and withdraw in Philippine Pesos with no currency conversion required. New payment channels are added regularly — check the deposit page in your account for the current full list.

7s.com offers a wide selection of games including JILI slots, Pragmatic Play slots, live dealer games (baccarat, blackjack, roulette, dragon tiger), crash games, bingo, and sports betting covering PBA, NBA, UFC, boxing, and other popular events for Filipino players. New titles are added regularly. Browse the full game library from the 7s.com lobby after logging in.

Yes. All virtual and slot games at 7s.com use certified Random Number Generator technology audited by accredited independent testing laboratories. RTP (Return to Player) percentages for each slot game are displayed in the game's information panel. Live dealer games are conducted by real human dealers via live video streaming, adding an additional layer of transparency and authenticity.

Absolutely. 7s.com is fully optimised for mobile web play on both Android and iOS devices — no app download required. Simply open 7scom.co in your mobile browser (Chrome or Safari work best), log in to your account, and play. The platform is touch-responsive and all games, including JILI slots and live dealer tables, run smoothly on smartphone screens.

Minimum bet amounts vary by game. Most JILI and Pragmatic Play slots at 7s.com allow bets starting from as low as ₱1 per spin, making them accessible for players with all budget sizes. Premium slots and jackpot titles may have higher minimum bets. Check the bet settings within each individual game before starting your session.

If you lose your connection during a game at 7s.com, the game server saves the state of your session. When you reconnect and reopen the game, it will resume from where it left off. In the rare case of a server-side error that materially affected the outcome, 7s.com's recorded server data is the definitive record — the round may be voided and your stake returned if warranted.

7s.com offers a welcome bonus for newly registered players. To claim it, register an account and make your first qualifying deposit. The bonus is credited automatically or via a promo code depending on the active promotion. Welcome bonus details — including the bonus amount, minimum deposit, and wagering requirements — are displayed on the promotions page at the time of your registration.

Wagering requirements specify how many times you need to bet the bonus amount before you can withdraw any winnings generated from that bonus. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before withdrawal is unlocked. Not all games contribute equally — some slot titles contribute 100% while live dealer games may contribute less. Full details are in each bonus's individual terms.

Yes. All bonuses at 7s.com have an expiry period within which the wagering requirements must be completed. The specific expiry duration (typically 7 to 30 days from bonus activation) is stated in the individual promotion terms. Bonus funds and associated winnings are forfeited if the wagering requirement is not met before the expiry date.

No. Bonus funds at 7s.com cannot be withdrawn directly. They must be wagered the required number of times (as stated in the specific promotion's terms) before any bonus-derived winnings become eligible for withdrawal. Your real-money balance is always kept separate from bonus funds and can be withdrawn independently at any time, subject to KYC completion.

Yes, 7s.com rewards active players through a loyalty programme. Points are accumulated through regular wagering and can be exchanged for bonus credits, free spins, cashback, or other rewards. Long-term active players may be invited to the VIP programme, which offers personalised bonuses, faster withdrawals, and a dedicated account manager. Log in to your account to check your current loyalty level and available rewards.

Yes. 7s.com is a PAGCOR-licensed online casino and sports betting operator — PAGCOR (the Philippine Amusement and Gaming Corporation) is the Philippine government authority responsible for regulating all legal gambling activities in the country. Playing at a PAGCOR-licensed platform like 7s.com means your funds are protected, games are audited for fairness, and the operator is held to strict regulatory standards.

Log in to your 7s.com account, go to Account Settings, and select Responsible Gaming. From there, choose Self-Exclusion and select your preferred duration: 6 months, 1 year, 3 years, or permanent. The exclusion is applied immediately — no waiting period. 7s.com also reports the exclusion to the PAGCOR national self-exclusion registry, protecting you across all licensed Philippine operators. If you need urgent help, contact 24/7 Live Chat.

7s.com provides a full suite of responsible gaming tools accessible from your account settings: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders, cooling-off periods (24 hours to 90 days), and permanent self-exclusion. All limits take effect immediately when reduced. Increases to deposit limits require a mandatory 7-day cooling-off period before taking effect.

7s.com customer support is available 24 hours a day, 7 days a week via two channels: Live Chat (click the chat icon visible at the bottom right of every page on 7scom.co — this is the fastest option) and Email at support 7scom.co. Our support team is familiar with Philippine banking systems, GCash, PAGCOR requirements, and local player needs, and can assist in English at all times.